Customer Service

How United, Wells Fargo Can Regain Customers Trust

This article originally appeared on The Conversation. It’s every CEO’s worst nightmare: For whatever reason, the CEO’s company is engulfed…

This article originally appeared on The Conversation. It’s every CEO’s worst nightmare: For whatever reason, the CEO’s company is engulfed in negative publicity that threatens to damage its brand name, harm sales and alienate customers for months or even years to come. The negative publicity can hit suddenly, seemingly out of the blue, or it can…

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Can Amtrak bar NJ Transit from Northeast Corridor if state withholds rent?

NJ Transit pays Amtrak $93 million a year so that more than 400 of its trains can use the Northeast…

NJ Transit pays Amtrak $93 million a year so that more than 400 of its trains can use the Northeast Corridor, but Gov. Chris Christie wants to stop making the lease payment until he gets answers to maintenance questions after an April 3 derailment in Penn Station. Christie wants NJ Transit inspectors to look at the…

How Did Gov. Cuomo Make $783,000 In Royalties From A Book That Sold Only 3,200 Copies?

Fox News Channel parent News Corporation may be wrapped up in the sexual harassment accusations surrounding host Bill O’Reilly, but…

Fox News Channel parent News Corporation may be wrapped up in the sexual harassment accusations surrounding host Bill O’Reilly, but the company is facing another long-running scandal involving what appear to be exuberant payments to a Democrat. New York Governor Andrew Cuomo, whose memoir was published by the News Corp.-owned HarperCollins in 2014, saw his gross…

Uber Has a Culture Problem

The corporate culture that made Uber a global success is also its greatest liability. Recent bad press—including executive departures, allegations…

The corporate culture that made Uber a global success is also its greatest liability. Recent bad press—including executive departures, allegations of discrimination and sexual harassment, and a viral #DeleteUber campaign—speak to issues much bigger than a brand or a PR problem. Culture problems are foundational, meaning there are no quick fixes. Brand makeovers and the like…

United Airlines CEO: No one will be fired in passenger-dragging incident

CHICAGO — United Airlines will not fire employees involved in the recent dragging of a passenger from his seat, an…

CHICAGO — United Airlines will not fire employees involved in the recent dragging of a passenger from his seat, an incident CEO Oscar Munoz on Tuesday called “a system failure.” Executives of the Chicago-based airline sought to assure investors that United is working to learn from the recent uproar over viral videos of Chicago Aviation Department…